Click on a question below to find your answer
What are your visiting hours?
We know how important it is that your friends can visit you in
hospital, that's why we don't have restricted visiting hours and
they are welcome to visit us at any time.
How can I pay for my treatment?
There are a number of ways to pay for treatment at CircleBath,
the main ones are:
- Through private or company supported medical insurance
- Funding your own treatment through one of CircleBath's self-pay
The amount that needs to be paid will depend on the treatment
Can I use a credit or debit card?
Yes, payment by credit or debit card can be made by telephone
prior to your admission.
Can I pay with a cheque?
Yes, payment by personal cheque is accepted but must be received
10 days before your attendance to enable the cheque to clear.
If you have health insurance we always advise that you check with
your insurance company that the proposed treatment is covered by
your policy prior to attending your appointment.
We also recommend that you liaise closely with your insurance
company throughout the course of treatment as each provider has
slightly different requirements.
When you come to the hospital please bring with you your
Insurance Registration documents and completed claim form, or
alternative proof of pre-authorisation. If required by your
insurance policy, please make sure that your claim form has been
signed by your GP.
If you do not have all of your insurance details with you, it
may be necessary for you to settle your account in full upon
admission to CircleBath. In order to meet the admission
requirements of many insurance companies, we may need you to
provide the date when your symptoms first developed and the date
that you subsequently visited your GP.
We have agreements with many insurance companies and the
hospital will invoice them directly. However if you receive any
invoices from your Consultant after discharge, you will need to
forward these to your insurance company for payment.
Many insurance companies have an excess payment policy and it is
advisable to check if there is any excess that you will be liable
to pay for any treatment.
Please note that take home medicines (apart from your own
medication which is returned to you) and physiotherapy aids are not
covered by medical insurance and you will therefore be presented
with a bill where applicable.
Self Pay Patients
If you are not covered by medical insurance and are self-funding
the cost of your treatment, you will be required to pay the agreed
cost in full prior to your admission. If you are being admitted
under any of the hospital's Self Pay options you will receive a
detailed quote - including our Terms and Conditions - in advance of
your treatment. This quote will identify what you need to pay and
exactly what is included or excluded from this price.
What about day case treatments?
For Outpatient treatments a price list is available from the
nursing station to ensure that you are aware of the costs of
treatments / procedures.
If you have any queries about the cost of your treatment please
contact us on 0808 188 1880.
If you are admitted to the hospital under an NHS contract there
will be no charges made to you other than those charges incurred
for extras which are detailed below.
Costs for any extras such as telephone calls, visitors' meals etc,
will be invoiced to you and payment collected when you leave
hospital. In order to assist in this process you may be asked to
sign a Credit Card Mandate on admission. The CircleBath
Registration Form, available to all patients, contains details of
the hospital's general Terms and Conditions
Is there somewhere for visitors to eat?
Yes we have a deli bar and restaurant in the main atrium of our
hospital. Opening at 7am we offer an extensive range of
breakfast choices, as well as tea, coffee and soft drinks and
refreshments throughout the day. At lunchtime we offer
freshly made sandwiches and panninis as well as hot lunch
choices. All our food is locally sourced, mostly organic and
all freshly prepared on site by Andreas, our head chef who joined
CircleBath from a Michelin starred restaurant and his team.
Visitors and patients are welcome to use the deli bar and
Is your hospital fitted with an induction loop?
Yes, our hospital is fitted with an induction loop.
Do I need a referral from my GP?
If you have private health insurance you will need your GP
referral to claim on your insurance.
If you are paying yourself, you can phone up and book an
appointment and we will discuss whether you the need a GP referral
as not all procedures require a referral. However, in the vast
majority of cases we would recommend that you see your GP first to
ensure that the treatment is right for you.
Can I have a chaperone?
All patients are entitled to be accompanied by a
chaperone. Please call us in advance of your appointment or
ask at reception upon your arrival.
I'm interested in working at CircleBath, do you have any vacancies?
Active vacancies are published on the jobs page of our website,
in the About Circle section.
Do you have a policy on same sex accommodation?
Circle Bath Hospital is pleased to confirm that we are compliant
with the Government's requirement to eliminate mixed-sex
accommodation, except when it is in the patients overall best
interest, or reflects their personal choice.
We have the necessary facilities, resources and culture to
ensure that patients who are admitted to our hospital will only
share the room where they sleep with members of the same sex, and
same sex toilets and bathrooms will be close to their bed area.
Sharing with members of the opposite sex will only happen when
clinically necessary (for example where patients need specialist
equipment such as in ECU - enhanced care unit) or when patients
actively choose to share.
If our care should fall short of the required standard, we will
report it. We will also set up an audit mechanism to make sure that
we do not misclassify any of our reports. We will publish the
results of that audit in the Board Quality and Performance
How should I prepare for my stay at CircleBath?
We recognise that you will want to be as prepared as possible
for your procedure.
Some patients may be required to fast before they receive
treatment. That is, not to eat or drink anything over a given
length of time. Any such instructions should be included on your
appointment letter. If you are unsure, you can call us and confirm
if this applies to you.
Can I visit the hospital before my stay?
If you would like to visit the hospital before your admission
please feel free to call us and we will be delighted to arrange a
suitable time to meet you and show you around the hospital. Please
call us on: 0808 188 1880 (freephone, answered locally)
Before You Arrive- Pre-assessment
After your appointment is scheduled at the hospital, you will
receive a health questionnaire. Please complete the questionnaire
as soon as possible after receipt and return it to us in the
accompanying self-addressed stamped envelope or online if
When we receive your completed health questionnaire, our nursing
staff will review it to ensure that no additional tests are
required before your scheduled treatment. We may in some cases
decide that we need to complete a further assessment either by
telephone or in person prior to your scheduled appointment. We will
contact you to arrange the telephone assessment or pre-operative
assessment appointment ahead of your scheduled appointment.
We believe that a caring, calm environment promotes a
speedy recovery. Each in-patient room offers en-suite facilities
and state-of-the-art technology which provides access to music,
television, films and the internet. Working together with your
Consultant and care team we will do everything to ensure that your
stay is as comfortable and restful as possible.
What should I bring for an overnight stay at CircleBath?
We make every effort to ensure that you are as comfortable as
possible during your stay. We will provide you with all of the
conveniences you would expect, including fresh linen, bath and hand
towels and a robe. However should you be staying with us for more
than a day, it is advisable to bring the following items with
Toiletries such as:
- Hairbrush, comb and shampoo
- Toothbrush and toothpaste or denture cleaner
- Shaving equipment (male patients)
- Sanitary wear (female patients)
- Slippers (preferably non slip)
- Some casual, loose fitting clothing to wear during the day
If you are taking any medication please bring them in with you in
their original, labelled containers as dispensed by your chemist /
- Tablets and capsules
It is also important to let us know about any homeopathic or
herbal preparations you may be taking.
We will also need to see any written instructions supplied by
your doctor such as a repeat prescription form.
You may be asked to stop taking certain medications when coming
in for surgery by the pre-assessment nurse following instruction
from your consultant and/or anaesthetist. If you are advised to
stop taking any medication we would ask that you still bring this
medication with you to ensure that the clinical team are able to
compile an accurate record of your current medication.
What should I bring if I am a day case patient?
If you are being admitted to the hospital for Day Care, you
should dress casually and avoid restrictive clothing. You will not
need nightwear but may want to bring some slippers.
What about money & valuables?
Property may be handed into our hospitality staff for safe
keeping. There is no need to bring food with you as snacks and
drinks are provided for patients in our Day Care Unit during or
Can I park my car at CircleBath?
Yes, a visitors car park is located directly in front of the
hospital. This is free of charge to patients and visitors.
How do I find out the cost of my treatment?
If you are a self-pay patient, then the fees for your treatment
or surgery will be discussed with you individually and a detailed
written quote prepared for you. If you would like an estimate
of the likely costs of surgery, please call us on 0808 188 1880 and
we will be happy to discuss this further with you.
For outpatient treatments a price list is available from the
nursing station to ensure that you are aware of the costs of
treatments / procedures.
Whether you are funded by your private health insurance, the NHS
or are self-funding at Circle Bath we aim to ensure that the
financial aspects of your visit to the hospital are dealt with
efficiently, transparently and confidentially. The registration
document which you sign upon arrival forms your contract with the
hospital for services and facilities.
Can I smoke at the hospital?
Smoking is prohibited within the hospital premises.
Coming into hospital is always an opportunity to consider giving
up smoking, it may be useful to discuss nicotine replacement
therapy with your GP and/or pharmacist prior to your admission
How do relatives and friends make enquiries about my condition?
Friends and relatives can contact the nursing ward directly on
01761 422201 to speak to our inpatient nurses about loved ones'
Can I get any beauty treatments done during my inpatient stay at CircleBath?
Yes. Our hospitality staff can arrange for a beauty therapist to
come to your room for a range of beauty treatments including
manicures and pedicures.
Can a visitor stay overnight?
Yes. Our 30 private bedrooms are furnished to a high standard
with an en-suite, walk-in shower room and pull-out guest bed so a
partner or parent can stay for free-simply paying for their
There are no restrictive visiting hours so your guests are very
welcome to visit you at any time of day or night.
Can I access the internet from CircleBath?
Yes, internet services are available throughout the hospital for
patients and visitors.
Each in-patient room offers state-of-the-art technology which
provides access to music, television, films and the internet.