What Is New Century Health?
New Century Health (NCH), now part of Evolent Health, is a company that helps manage specialty care—mainly for cancer (oncology) and heart (cardiology) treatments.
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It uses smart technology, data, and expert doctors to make sure patients get the right care in a safe, efficient way.
How Does NCH Work?
Care Pathways Based on Evidence
NCH uses treatment plans based on widely respected medical guidelines. This means doctors can pick the best care path that science supports.
Provider Portal
Doctors can use the online portal to:
- Submit treatment plans
- Get real-time approvals if they follow NCH guidelines
- See which documents are needed
- Check patient eligibility
- Track the status of requests.
- Speak to medical specialists if needed
Expert Review
Medical reviewers—board-certified oncologists, radiation oncologists, and cardiologists—review treatment plans. They follow guidelines and aren’t rewarded for denying cases, ensuring fair, clinical decisions.
Real-Time and Fast Decisions
If treatment matches NCH-recommended pathways, approval is instant. If not, it may take 24 hours to several business days, depending on urgency and specifics.
Why Does It Matter?
For Health Plans
NCH helps health plans lower costs and reduce waste by promoting treatments proven to work. Plans have reported savings up to 20% while improving quality of care.
For Providers
Doctors gain support through streamlined authorizations, clear guidance, and easy access to experts. This cuts the admin burden and lets them focus on patients.
For Patients
Patients receive care based on best practices. The system helps avoid delays or unnecessary treatments and aims for better health outcomes.
Timeline: NCH Becoming Evolent Specialty Services
- In 2018, Evolent Health acquired New Century Health, integrating its services into a larger value-based care platform.
- By 2024, the name Evolent Specialty Services, Inc. replaced New Century Health in provider communications and authorizations.
What are the benefits for providers?
- Faster, clearer authorizations
- Expert clinical support
- Reduced paperwork and administrative effort
Summary Table
Stakeholder Benefits of NCH/Evolent Specialty Services Health Plans Lower costs, stronger clinical oversight providers Easier admin, real-time decisions, expert support Patients Safe, evidence-based care, fewer delays
FAQs
Who runs New Century Health now?
It is now part of Evolent Health and is often referred to as Evolent Specialty Services.
What services are covered?
NCH manages prior authorization for:
- Cancer treatments (oncology)
- Radiation therapy
- Heart-related procedures (for some plans)
This includes infused, injectable, and some oral medicines—depending on contracts.
How can providers request authorization?
Methods include:
- Logging into the portal:
- Calling 1-888-999-7713 and choosing the appropriate option (oncology, radiation, cardiology)
How long is an authorization valid?
Authorizations typically last about 90 days, though this can vary by plan.
When did NCH officially become part of Evolent?
The acquisition was finalized in 2018, and by January 1, 2024, the name Evolent Specialty Services had replaced NCH in many systems.